Shipment Policy
Shipment Policy
Last Updated: 13-Oct-2025
Thank you for shopping with TheUrbanStrap. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
All confirmed orders are processed within 3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of delays due to stock or logistics, we will inform you via email or WhatsApp.
2. Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Within Lahore | [1–2] business days |
| Other Cities (Nationwide) | [2–5] business days |
| International Shipping | [1–2] weeks |
Delivery times may vary due to courier delays, weather conditions, or festive rush.
3. Shipping Charges
- International Shipping: Charges calculated at checkout
4. Order Tracking
Once your order is shipped, we will send you:
✅ Tracking ID
✅ Courier Company Name
✅ Tracking Link
You can track your order directly through the courier’s website.
5. Incorrect or Undeliverable Addresses
Please provide accurate address and contact details during checkout.
We are not responsible for delayed or undelivered orders due to:
Incorrect / incomplete address
Unreachable contact number
Refusal to accept delivery
6. Lost or Damaged Packages
If your package is lost in transit or delivered damaged, please contact us within 24–48 hours with:
Order number
Photos of damaged packaging or product
We will resolve the issue with a replacement or refund, depending on the situation.
7. International Shipping (Optional Section — Remove If Not Applicable)
Customs duties or import taxes (if any) are the responsibility of the customer.
Delivery delays due to customs inspection are beyond our control.
8. Contact Us
For shipping-related queries, feel free to reach out:
Email: support@theurbanstrap.com
